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Accessibility Statement
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Last Updated: May 14, 2025

Version: v1.0

This statement is reviewed annually or as needed when major changes are made to our services or website.

Our Commitment to Accessibility

A Seven Eleven Taxi Inc. is committed to ensuring accessibility for all people, including those with disabilities. This commitment extends to both our digital presence and our transportation services. We are continually improving the user experience for everyone and applying relevant accessibility standards across all aspects of our business.
We have been proudly servicing the residents and businesses in the Brampton, Orangeville, and surrounding areas for more than 20 years.

Digital Accessibility

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

A Seven Eleven Taxi Inc. strives to conform to WCAG 2.2 Level AA standards. This commitment applies to all new content and website functionality.

Measures Taken

We’ve taken the following measures to ensure digital accessibility:
  • Included accessibility as part of our digital content strategy
  • Assigned clear accessibility targets and responsibilities
  • Provided accessibility training for our staff
  • Included people with disabilities in our user testing
  • Conducted regular accessibility evaluations
  • Employed a range of automated testing tools and manual testing procedures

Specific Digital Features

Our website includes the following accessibility features:
  • Semantic HTML structure with proper heading hierarchy
  • Appropriate text contrast ratios
  • Alternative text for images and meaningful descriptions
  • Keyboard-navigable interfaces
  • ARIA landmarks and attributes where appropriate
  • Focus indicators for keyboard users
  • Responsive design that supports zooming without loss of content or functionality
  • Support for screen readers and other assistive technologies
  • Avoiding content that may cause seizures or physical discomfort
  • Clear and consistent navigation

Content Limitations

Despite our best efforts to ensure accessibility of our website, there may be some limitations:
  • Some older PDF documents may not be fully accessible
  • Some embedded third-party content may not provide the same level of accessibility as our site
  • Certain interactive elements may have limited accessibility support depending on the assistive technology used
We are working to address these limitations by:
  • Remediating older PDF documents as they are identified
  • Requesting accessibility improvements from third-party providers
  • Seeking alternative solutions for interactive content

Transportation Service Accessibility

A Seven Eleven Taxi Inc. is committed to providing accessible transportation services to all customers, including those with disabilities. We strive to accommodate all passengers' needs and provide a safe, comfortable, and dignified travel experience.

Accessible Vehicle Fleet

We maintain a fleet that includes accessible vehicles to accommodate passengers with various mobility requirements:
  • Wheelchair-accessible vehicles with proper ramps or lifts
  • Vehicles with extra space for mobility aids
  • Vehicles that can accommodate service animals
  • Easy-entry vehicles for passengers with limited mobility

Booking Accessible Transportation

Customers requiring accessible vehicles or special accommodations are encouraged to:
  • Specify accessibility needs when booking through our website, mobile app, or IVR system
  • Contact our dispatch center directly to discuss specific requirements
  • Provide advance notice when possible to ensure availability of appropriate vehicles

Driver Training

Our drivers receive specialized training to assist passengers with disabilities:
  • Safe and proper operation of vehicle accessibility features
  • Secure fastening of wheelchairs and mobility devices
  • Appropriate communication with passengers who have various disabilities
  • Sensitivity training to ensure respectful and dignified service

Additional Accommodations

We offer several accommodations to ensure our services are accessible:
  • Door-to-door assistance when requested
  • Flexible pick-up and drop-off locations to accommodate accessibility needs
  • Multiple payment options for those with different abilities
  • Assistance with luggage and personal belongings
  • Clear communication of route and fare information

Service Animal Policy

Service animals are welcome in all our vehicles. Our drivers understand that:
  • Service animals are working animals, not pets
  • Service animals must remain under the control of their handler
  • No additional fees are charged for transporting service animals

Feedback and Contact Information

We welcome your feedback on the accessibility of both the A Seven Eleven Taxi Inc. website and our transportation services. Please contact us if you:
  • Encounter any accessibility barriers on our website
  • Experience accessibility challenges with our transportation services
  • Need information in an alternative format
  • Have suggestions for improving our accessibility

Contact Person: Irum Din

Email: contact@seveneleventaxi.ca

Phone: 905-454-9999

Address: 253 Summerlea Road, Unit 24, Brampton, ON L6T 5A8

We aim to respond to feedback within 2 business days.

Assessment Approach

A Seven Eleven Taxi Inc. assessed the accessibility of our website and services by the following approaches:

  • Formal Approval Self-evaluation using automated testing tools
  • Internal evaluation with assistive technologies
  • Regular reviews of our content and design practices against WCAG 2.2 Level AA criteria
  • Feedback from customers with disabilities
  • Consultation with accessibility experts
Formal Approval

This accessibility statement was created on May 14, 2025, and was last updated on May 14, 2025.

Additional Resources

Learn more about accessibility:
A Seven Eleven Taxi Inc. is committed to making our website and transportation services accessible to all users, regardless of ability or technology. Our ongoing accessibility efforts reflect our belief that everyone deserves equal access to transportation and information.